Returns & Refunds Policy
Due to the perishable nature of our chocolate products, we cannot accept returns based on personal taste preferences, but we are committed to resolving issues regarding damaged or incorrect shipments. If your order arrives in less than perfect condition, please contact our chocolate concierge team within 48 hours of delivery.
Contact Customer Support
Email our support team with your order number and clear photos of the damaged product or shipping error.
Verification Process
Our team will review your claim within 2 business days to ensure it meets our quality guarantee standards.
Resolution Selection
Once approved, you may choose between a full refund to your original payment method or a complimentary replacement shipment.
Final Confirmation
You will receive an email confirmation once your refund has been processed or your new tracking number has been generated.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing